General Terms and Conditions

2.1. The procedure

The Customer must verify that he is using a recommended browser that accepts cookies.

To order our products online, the Customer must:

• browse the Site's online catalog

• add the products of your choice to your basket. The Customer can access the contents of his basket at any time before confirmation of the order, to make, if necessary, any modification of his choice (in particular deletion of the selected product or modification of the quantity of selected product)

• then, from your basket with a summary of the selected product(s), log in to your account or create one directly from the basket using the identification tab at the top of the page. If the Customer has already used the services of the Douze Paris en ligne site, he must provide the email address with which he registered and his password. All new customers must register on the Site by indicating their email address and creating a password.

The Customer must click on “ order » to validate your selection of product(s).

– then enter/confirm your delivery and billing details

To finalize the order, the Customer must, cumulatively, complete the following 2 steps:

1. check the box allowing you to confirm your acceptance of all of these General Conditions of Sale

2. proceed to the online payment of the order according to the payment method chosen.

The order, once confirmed, is then taken care of by the Customer service. For any further information, contact the following contact details:

By mail :

Twelve Paris
149 bis, rue du Temple
75003 Paris
By telephone: 01 42 76 00 46 (non-premium rate number)
By e-mail: contact@douze-paris.fr

2.2. Fulfillment of the order

The data communicated by the Customer and recorded by the Site during the order constitute proof of the transaction between Douze Paris and the Customer. After validation of the order by the Customer, Douze Paris sends an email to the Customer to inform them that the order has been registered. This email does not constitute confirmation of the order.

The sale will only be considered final after Douze Paris has sent the Customer confirmation of acceptance of the order by email. Douze Paris may, however, be informed by the payment platform of a rejection of the payment method. In this case, despite the confirmation received, the order may not be executed by Douze Paris who will notify the Customer.

It is up to the Customer to verify that he has received the email confirming the order or informing of the unavailability of the Product. If the Customer has not received the email within 48 hours, it is up to him to contact the Site's Customer Service at the address contact@douze-paris.fr .

The Customer will be able to follow the progress of their order on the Site via their personal account or by directly contacting customer service using the contact details detailed above.

Douze Paris reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, or for any other reason at the discretion of Douze Paris: e.g.: abnormal nature of the order and , in particular, excessive order volume for an individual, excessively large order made for the same person via different personal accounts.

Orders are not subject to change due to their immediate execution and technical processing.

In the event of a malfunction of the Site having affected orders or transactions, or a stock shortage concerning the products ordered, Douze Paris will have the possibility of canceling the online order placed by the Customer. The latter will be informed by e-mail or SMS to indicate the reason for the cancellation of their order.

3. Prices

The sales prices for each of the Products are indicated on the Site in € (euros) and are inclusive of all taxes (“TTC”), including French VAT at the rate applicable on the day of the order.

If the VAT rate were to be modified, upwards or downwards, this change may be reflected in the price of the Products.

When ordering, the Customer is invited to ensure that the price of the Products to which he refers corresponds to the price appearing on the updated page of the Site and not on an expired page to which he would have accessed by an internet search in mode says “hide”.

The selling price of the Product is that in effect on the day of the order. Douze Paris reserves the right to modify its prices at any time, while guaranteeing the Customer the application of the price in force on the day of the order provided that stock is available.

The sales prices of each Product are always exclusive of delivery costs.

The Customer will be informed before the final registration of his order of the delivery costs (all charges included) linked to his order, and payment will be requested from the Customer for the total amount of the purchase indicated on the order validation page. .

3. Payment Terms

By validating his order, the Customer acknowledges his obligation to pay for the Product(s) ordered by checking the box “ order with payment obligation ".

Payment is made immediately on the day the order is validated by the Customer via the chosen payment method. The existing payment methods are: Carte Bleue, Visa, Mastercard and American Express.

4.1. Security

The information transmitted by the Customer to place his order is only used within the framework of his commercial relationship with Douze Paris. Under no circumstances may this information be shared with third parties or resold. The Customer's banking information (bank cards) is only used as part of their payment with our secure payment partners Stripe and Scalapay, Douze Paris not retaining any banking information concerning the Customer.

4.2. Refusal of payment

Douze Paris reserves the right to refuse any suspicious transaction, deleting any order recording, particularly if the quantities of Products ordered are abnormally high.

Douze Paris also reserves the right to refuse payment and thus cancel orders:

• for an unreferenced delivery address or to a hotel or post office box,

• in case of doubt about the validity of the order

• if it is impossible to contact the Customer.

5. Delivery

5.1 Delivery date

For Products in stock, Douze Paris undertakes to deliver orders within a period which may not exceed 14 days from receipt of the order confirmation email sent by Douze Paris.

5.2 Delivery terms

The Products will be delivered by Colissimo, UPS or Chronopost to the address indicated by the Customer when ordering on the Site www.douze-paris.fr

The delivery address taken into account is that indicated by the Customer at the time of the order. Any change of delivery address made by the Customer may result in an extension of the delivery time. If the change of delivery address is requested for an address outside the European Union, the delivery costs are entirely the responsibility of the Customer as are any potential customs fees. Douze Paris cannot be held responsible for additional costs.

Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

Note that it is more interesting to group all the products into a single order. If two or more orders are made on the same day for the same delivery location, Douze Paris will not be able to group them and shipping costs will be invoiced for each of them separately.

If the Products are delivered in several installments by Douze Paris, the latter will assume, where applicable, the additional delivery costs.

5.3. Late delivery

In the event of exceeding the delivery deadline which had been indicated to the Customer which is neither attributable to the Customer, to an unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure, the Customer may request resolution of the sale by registered letter with acknowledgment of receipt or in writing on another durable medium. To do this, he must order Douze Paris by registered letter with acknowledgment of receipt to deliver the Product(s) within a reasonable additional period of time. If Douze Paris has not complied within this period, the Client may send a registered letter with acknowledgment of receipt serving as resolution.

The contract will be considered terminated upon receipt by Douze Paris of the letter or writing informing it of this resolution, unless the order has been executed in the meantime.

In the event of resolution due to late delivery of the Product(s), Douze Paris undertakes to reimburse the Customer for all sums paid, at the latest within 14 (fourteen) days following the date on which the Customer terminated the contract. .

5.4. Receipt of products

Douze Paris invites the Customer to refuse any damaged package and to notify Customer Service, in written and detailed manner, of the reservations expressed, within 3 days, retaining proof of their writing. Failing this, Douze paris considers that the Customer has received the products in a completely satisfactory condition.

5.5. Delivery methods and prices

Douze Paris makes deliveries by Colissimo or UPS. The order is prepared within a maximum of 24 working hours in our premises, it is then handed over to the carrier to the location chosen by the Customer. Delivery times are then between 2 and 7 days depending on the location. Delivery rates are calculated automatically when ordering according to the country of destination, the Customer can consult this information in their basket.

Region	Delivery with Colissimo (with signature)
Metropolitan France	€7.04 excluding VAT
Europe + DOM TOM	€11.00 excluding VAT

Unless otherwise indicated by us, shipping will be made within 48 to 72 hours following the order. You will receive a confirmation email when the package is shipped.

Region	Indicative delivery times
Metropolitan France	48h
Europe + DOM TOM	Between 3 and 7 days

5.6. Delivery abroad

As orders are shipped from France, no customs duties apply for deliveries within the European Community.

6. Guarantees

6.1 Legal guarantee of conformity for consumer goods

To act as a legal guarantee of conformity (article L.217-3 of the Consumer Code), the Customer has a period of two years from delivery of the goods to act. The Customer may, where applicable, choose between repair or replacement of the goods, subject to the cost conditions provided for by article L.217-9 of the Consumer Code which states that “ In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods . However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer »

In accordance with article L.217-10 of the same Code, "if repair and replacement of the goods are impossible, the Customer may return the goods and have the price refunded or keep the goods and have part of the price refunded .

The same faculty is open to him:

1° If the solution requested, proposed or agreed pursuant to article L. 217-9 cannot be implemented within one month following the buyer's complaint;

2° Or if this solution cannot be done without major inconvenience for him taking into account the nature of the property and the use he is seeking.

However, the sale cannot be canceled if the lack of conformity is minor.

6.2 Legal guarantee against hidden defects for consumer goods

The guarantee of hidden defects (article 1641 et seq. of the Civil Code) allows the Customer to be protected against hidden defects in the product purchased and which prevent its use or affect it to such an extent that the Customer would not have not acquired or would have given only a lower price, if he had known about them.

The Customer has a period of 2 (two) years from the discovery of the defect to act and benefit from the guarantee, free of charge.

The guarantee for hidden defects can be invoked provided that the defect meets the following 3 conditions:

• Be hidden, i.e. not apparent during purchase

• Make the property unfit for the use for which it is intended or significantly reduce its use

• Exist upon receipt of purchase. It is up to the Customer to prove the existence of the hidden defect.

6.3 Implementation of the guarantee

Any Product under warranty which turns out to be defective may, at the Customer's choice:

• Be replaced subject to availability by an identical Product;

• Be repaired depending on the degree of damage to the Product under warranty as well as the possibility of execution and the availability of spare parts.

However, Douze Paris will not be able to accept the Customer's choice if it results in a cost that is clearly disproportionate with regard to the other method taking into account the value of the Product or the importance of the defect.

The Douze Paris warranty does not cover damage to Products caused by an accident, misuse or abusive use, modification, attempted repair, negligence following purchase or normal wear and tear.

The Douze Paris guarantee on the Products lasts one (1) year.

To benefit from the guarantee, the Customer must contact Douze Paris Customer Service by following the following steps:

• Bring the order number and the name of the item concerned (this information is indicated on your purchase invoice);

• Send the support request to Douze Paris Customer Service by e-mail to the following address: contact@douze-paris.fr

In order to ensure rapid and high-quality processing of the warranty request, the Customer will specify his contact details, his order number and the name of the item concerned and will detail as much as possible the problem encountered and, as far as possible, will attach email a photograph of the Product defect.

Upon receipt of this request, Douze Paris Customer Service will contact the Customer within 48 working hours to indicate the procedure to follow.

In the event of return of the Product by the Customer under this guarantee, it will be the responsibility of the Customer to return the Product by registered mail or any other secure mode of transport, Douze Paris not being liable in the event of damage, loss or of theft during return transport.

7. Out-of-Warranty Repair

In the event that the requested repair is not covered by the warranty or if the warranty has expired, Douze Paris provides the Customer (subject to availability of parts) with a paid repair.

To obtain a personalized quote, the Customer can contact Douze Paris Customer Service by email at the following address: contact@douze-paris.fr by following the following procedure:

• Bring the order number and the name of the item concerned (this information is indicated on the purchase invoice sent by email after the sale and can be found under the My account > My orders tab);

• Send the request for support to Douze Paris Customer Service by email to the following address: contact@douze-paris.fr

Douze Paris Customer Service will confirm receipt of the personalized quote request within 2 working days. A personalized quote will be communicated to the Customer by email within 8 working days from receipt of the quote request. For all types of support, the repair time is estimated at 15 days.

 

8. Right of withdrawal

In the event that the ordered product does not suit the Customer, Douze Paris grants him a withdrawal period of 14 days following receipt.

The withdrawal period expires 14 days after the day on which the Customer, or a third party other than the carrier and expressly designated by the Customer, takes physical possession of the Product.

The right of withdrawal may be exercised within the period indicated, without having to justify it or pay a penalty, by sending by any written means (mail, email, fax) or via the attached form, its desire to withdraw, devoid of of ambiguity.

Email: contact@douze-paris.fr

Douze Paris will communicate to the Client, upon receipt of the withdrawal form or the unambiguous declaration expressing its desire to withdraw, an acknowledgment of receipt (by e-mail).

It is understood that this right of withdrawal can only be exercised on products which have not yet been the subject of any use or alteration by the Customer. The Product must be returned in perfect condition, in its original packaging and accompanied by the return slip and the delivery slip.

Return costs are the sole responsibility of the Customer. Be careful to wrap the jewelry in tissue paper with tape to prevent it from slipping out of the box. Douze Paris declines all responsibility in the event of damage, loss or theft during return transport.

Douze Paris undertakes to reimburse the Customer for the amount of the product purchased no later than fourteen days from the date on which Douze Paris was informed of the Customer's decision to withdraw. This commitment is subject to receipt by Douze Paris of the Products or, at a minimum, proof of shipment that the Customer will send to Douze Paris.

Douze Paris undertakes to make the reimbursement using the same means of payment as that used by the Customer when validating the order. Unless the Customer expressly agrees to use another means of payment and to the extent that reimbursement does not incur costs for the Customer.

If the Product is returned after the aforementioned deadline, the Product will be reshipped at the Customer's expense. After this period, the Product is kept by Douze Paris.

NB. Engagement rings, custom-made or transformed jewelry and fully paved rings, such as the Iris and Iris Vintage Wedding Rings, are excluded from the right of withdrawal. These only give rise to an exchange.

For hygiene reasons, we do not reimburse piercings used as prostheses during our piercing workshops.

9. Intellectual Property

The Customer acknowledges that the Douze Paris Products and the distinctive signs (image, photographs, packaging, product names, etc.) are the exclusive property of Douze Paris.

The Customer refrains from any act of reproduction or use of Product models, packaging, brands or distinctive signs, inventions, techniques or know-how used by Douze Paris, as well as any act tending to the appropriation of these elements, whether or not they are the subject of protection by Douze Paris by a patent, trademark, registered design or model or copyright.

10. Responsibility of Douze Paris

Douze Paris cannot be held liable in the event of non-performance or poor performance of the contract due either to the Customer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.

11. Dispute Resolution and Applicable Law

Sales concluded with Douze Paris via the website www.douze-paris.fr are subject to French law.

All disputes to which this contract could give rise, concerning its validity, its interpretation, its execution, its termination, their consequences and their consequences will be submitted to the French courts.

12. CNIL Declaration and Personal Data

In accordance with the “Informatique et Libertés” law of January 6, 1978, amended in 2004, this website has been declared to the Commission Nationale Informatique et Libertés (www.cnil.fr) under number 2079963 v 0

Douze Paris is responsible for processing the data collected.

The information collected is subject to computer processing intended to enable Douze Paris to process the Customer's requests and orders, as well as to offer and inform them about our products.

They are thus used for loyalty, management and statistical analysis purposes.

The Client's personal data is kept for the period strictly necessary to achieve the purposes for each of the processing operations envisaged by Douze Paris.

In accordance with the provisions of the Data Protection Act of January 6, 1978 amended in 2004, the Customer has the right to access, modify and delete information concerning him that he has transmitted on the website www.douze -paris.fr.

The Customer may exercise this right at any time by contacting customer service by:

• calling 01 42 76 00 46 (non-premium rate number)
• sending an email to the following address: contact@douze-paris.fr or
• sending a RAR letter by post to the address:

Twelve Paris
To the attention of Customer Service
149 bis, rue du Temple
75003 Paris

SPECIAL CONDITIONS APPLICABLE TO THE CREATION AND MANUFACTURING OF CUSTOM-MADE JEWELRY

You have chosen to entrust Douze Paris with the creation of a tailor-made piece of jewelry. We thank you for the trust you place in us.

Below you will find all the information relating to the process of making your jewelry, until the delivery of the finished product:

• First meeting (physical or by videoconference)

During this first meeting, you let us know your wishes: style, shape, color(s), size, budget, deadlines, etc. You also let us know on this occasion if you already have stones and/or materials likely to be used as part of the planned creation, or if all of these will have to be supplied by Douze Paris.

If during this meeting, stones and/or materials are handed over to Douze Paris, a dated deposit receipt will be given to you against signature describing the items entrusted to custody, accompanied by a photo.

• Summary email

At the end of this first meeting, Douze Paris will send you a summary email and will begin its creative process by making sketches. Unless there is a written counter-order from you before the expiry of a period of 10 days from receipt of said email, the work of producing the sketches by Douze Paris will be subject to a flat-rate billing of €180 including tax.

• Sketches

Within a maximum period of 28 days from the first meeting, Douze Paris will send you by e-mail three sketches of the jewel, from which you can choose. If none of the sketches completely satisfies you, or if you wish to make adjustments to one of them, Douze Paris will send you a new sketch. If, despite this, your choice is still not made, but you maintain your decision to entrust your jewelry creation to Douze Paris, a flat rate billing of €180 including tax will be sent to you for the first sketches.

• Estimate

Once you have made your choice on the model of jewelry proposed by Douze Paris, it will send you a quote for the production, which it will be up to you, to formalize your order, to return signed. To be valid, the order must be accompanied by payment of a deposit equal to 50% of the amount of the quote including tax.

• Choice of stones - sourcing

Douze Paris will take care of sourcing the stone(s) necessary to make your jewelry. These (excluding diamonds) will be presented to you for selection by you during an appointment to be arranged.

Once all the stones have been selected, whether all or part of them have been sourced by Douze Paris, the production of your jewelry will be launched. This will give rise, at the sole choice of Douze Paris depending in particular on the complexity of the project, to the establishment of a 3D modeling or direct manual production, for final validation by you.

• Manufacturing delays

The indicative manufacturing times (except August) are 6 to 10 weeks after validation of your final agreement on the shape and composition of your jewelry.

• Delivery

Once made by Douze Paris, your jewelry will either be handed over to you personally or delivered to the address indicated by you. You will be charged for the corresponding delivery costs (including insurance).

Custom-made jewelry cannot be returned or exchanged . If you wish to make a modification, a new quote will be established for this purpose by Douze Paris.

• Intellectual property

Douze Paris retains ownership of all intellectual attributes relating to the creation of the jewelry that you have entrusted to it, in particular with regard to the sketches (and their possible modifications) which will have been transmitted to you. Any use or reproduction of said sketches, whatever the use and purpose, is therefore strictly prohibited.

• Custody right

It is your responsibility to recover the stones and/or materials that you have entrusted to Douze Paris for the creation of your jewelry and which have not been used, within a maximum period of 6 months from their deposit. At the end of a period of one year, these will be considered as having been abandoned and may be sold by Douze Paris ( law of December 31, 1903 ).

SPECIAL CONDITIONS APPLICABLE TO THE TRANSFORMATION OF JEWELRY

You have chosen to entrust Douze Paris with the transformation of a piece of jewelry that belongs to you. We thank you for the trust you place in us.

Below you will find all the information relating to the transformation process of your jewelry, until the delivery of the finished product:

• First meeting (physical or by videoconference)

During this first meeting, you let us know your wishes: type of jewelry, shape, color(s), size, budget, deadlines, etc. You also let us know on this occasion if you would like stones and/or materials to be added by Douze Paris

When you hand over your jewel(s) to Douze Paris, a dated deposit receipt will be given to you against signature mentioning the nature of the jewel(s) entrusted and the number of stones deposited , accompanied by a photo.

• Expertise in jewelry and stones

At the end of this first meeting, Douze Paris will carry out an assessment of the jewel(s) entrusted, without it(s) being removed. If the expertise requires unscrewing of the jewelry(s), the related costs will be invoiced by Douze Paris.

• Summary email

Once the assessment of the entrusted jewel(s) has been carried out, Douze Paris will send you a summary email specifying the exact nature and number of stones. If applicable, Douze Paris will inform you of the defects presented by the said stones, and of any possible deterioration resulting from unpicking.

Douze Paris will then begin its creative process by making sketches. Unless there is a written counter-order from you before the expiry of a period of 10 days from receipt of said email, the work of producing the sketches by Douze Paris will be subject to a flat-rate billing of €180 including tax.

• Sketches

Within a maximum period of 28 days from the first meeting, Douze Paris will send you by e-mail three sketches of the jewelry you wish to make, from which you can choose. If none of the sketches completely satisfies you, or if you wish to make adjustments to one of them, Douze Paris will send you a new sketch. If, despite this, your choice is still not made, but you maintain your decision to entrust your jewelry transformation to Douze Paris, a flat rate bill of €180 including tax will be sent to you for the first sketches.

• Estimate

Once your choice has been made on the model of jewelry proposed by Douze Paris, and before the entrusted jewelry(s) are removed, unless it has been made imperative for their(their) ) expertise, Douze Paris will send you a production estimate, which it will be up to you, to formalize your order, to return signed. To be valid, the order must be accompanied by payment of a deposit equal to 50% of the amount of the quote including tax.

This quote will not take into account the nature of the metal and the weight of the jewelry(s) entrusted, they will be taken into account in establishing the final invoice.

• Choice of stones - sourcing

If necessary, Douze Paris will be responsible for sourcing the stone(s) necessary for the transformation of your jewelry. These (excluding diamonds) will be presented to you for selection by you during an appointment to be arranged.

Once all the stones have been selected, the production of your jewelry will be launched. This will give rise, at the sole choice of Douze Paris depending in particular on the complexity of the project, to the establishment of a 3D modeling or direct manual production, for final validation by you.

• Manufacturing delays

The indicative manufacturing times (except August) are 6 to 10 weeks after validation of your final agreement on the shape and composition of your jewelry.

• Delivery

Once made by Douze Paris, your jewelry will either be delivered to you personally or delivered to the address indicated by you. You will be charged for the corresponding delivery costs (including insurance).

Jewelry transformed at your request is neither returned nor exchanged . If you wish to make a modification, a new quote will be established for this purpose by Douze Paris.

• Responsibility

In its capacity as depositary, Douze Paris is not responsible for the loss of the entrusted jewel(s) due to fortuitous events.

Douze Paris is only required to return the jewelry(s) deposited in the condition they are in at the time of return. Any damage that did not occur due to this remains your responsibility.

• Intellectual property

Douze Paris retains ownership of all intellectual attributes relating to the transformation of the jewelry that you have entrusted to it, particularly with regard to the sketches (and their possible modifications) which will have been transmitted to you. Any use or reproduction of said sketches, whatever the use and purpose, is therefore strictly prohibited.

• Custody right

It is your responsibility to recover the stones and/or materials that you have entrusted to Douze Paris for the transformation of your jewelry and which have not been used, within a maximum period of 6 months from their deposit. At the end of a period of one year, these will be considered as having been abandoned and may be sold by Douze Paris ( law of December 31, 1903 ).