Douze jewelry is made from recycled 18-karat gold. This quality of gold contains 75% pure gold, combined with 25% silver and copper. 18-karat gold is more resistant to wear and tear, making it ideal for everyday jewelry. It is a quality equivalent to the jewelry from the Place Vendôme houses.
Gold does not rust, oxidize, or degrade over time. It is a hypoallergenic material. Simple maintenance is enough for it to last a lifetime.
Our Douze jewelry can be worn everywhere, without risk (underwater, at the beach...). However, to preserve them over time, it is advisable to avoid shocks, not to wear them during sports activities, to avoid contact with aggressive products or wearing heavy objects. Also, prefer rinsing with clear water when they come into contact with salt water. These tips will help you avoid snags, deformations, or tarnishing over time.
CLEANING
Gentle cleaning
Over time, our creations need to be maintained to keep their shine.
- Dip them in a bowl of hot water and a few drops of dish soap or soapy water.
- Rub them with a soft toothbrush.
- Rinse them with clean water and then dry them with a soft cloth.
Ultrasonic bath cleaning
At our Showroom and Boutique, we offer free cleaning of your Douze jewelry using an ultrasonic bath. Ultrasonic waves allow for deep cleaning of jewelry, in hard-to-reach areas, to remove grease, soap residue, or dust.
Caution: not all jewelry can be cleaned with an ultrasonic bath.
For more details, please feel free to contact us at the following email address: contact@douze-paris.fr or by phone at 01.42.76.00.46.
STONE CARE
At Douze, we only work with natural fine and precious stones. To ensure their intensity endures, it is important to treat them with care. Here are some precautions to take to preserve their brilliance over time:
DIAMOND: Diamond is the hardest stone used in jewelry. It is very scratch-resistant and durable over time. However, it can scratch all other stones (including diamond). It is perfect for daily wear. For cleaning, simply use dish soap or soapy water, a soft toothbrush, rinse it with clear water, and dry it with a soft, dry cloth. Ultrasonic cleaning is permitted.
SAPPHIRE: Sapphire is the second hardest stone after diamond. It is very scratch-resistant, durable over time, and suitable for everyday wear. However, it is sensitive to violent shocks. For cleaning, use soapy water or dish soap, a soft toothbrush, rinse it with clear water, and dry it with a soft, dry cloth. Ultrasonic cleaning is permitted, with caution: ask us for advice!
EMERALD: Emerald is more fragile than sapphire or diamond. It can exhibit inclusions called "gardens," which are particularly sought after and define the character of the stone. However, these inclusions make the stone a little more sensitive to shocks. For cleaning, use soapy water, a very soft toothbrush, rinse it with clear water, and dry it with a soft, dry cloth. Ultrasonic cleaning is permitted, with caution and without heat: ask us for advice!
TOURMALINE: Tourmaline is quite scratch-resistant and suitable for everyday wear. However, it is sensitive to violent shocks. It has low tolerance for aggressive chemicals. For cleaning, use soapy water or fabric softener, a soft toothbrush, rinse it with clear water, and dry it with a soft, dry cloth. Ultrasonic cleaning is permitted, with caution: ask us for advice!
PERIDOT: Peridot is relatively resistant but can be scratched by harder stones. However, it is sensitive to violent shocks. It has low tolerance for aggressive chemicals. For cleaning, use soapy water or fabric softener, a soft toothbrush, rinse it with clear water, and dry it with a soft, dry cloth. Ultrasonic cleaning is permitted, with caution and without heat: ask us for advice!
OPAL: Opal is very aesthetic but fragile. It is easy to scratch, sensitive to shocks, heat, aggressive chemicals, saltwater, and sunlight. For cleaning, use a slightly damp soft cloth. Ultrasonic cleaning is not permitted.
RESIZING
Rings
Our workshops offer resizing of your Douze jewelry, upon request. The first service, carried out after the purchase of your jewelry, may be free of charge. Any subsequent resizing requested is possible, for an additional fee based on a quote.
Necklaces and bracelets
Our workshops offer to lengthen the chain of your necklace or bracelet, upon request, for an additional fee based on a quote.
For all resizing, the lead time is one to two weeks.
Please note: if your chain ring loosens and becomes too large, we recommend that you stop wearing it. You can drop it off at our Parisian Boutique located at 55 rue des Saints-Pères, or our Marais Showroom by appointment. It is also possible to send it to us by post. For more details, please do not hesitate to contact us: contact@douze-paris.fr
REPAIR
Soldering
If your creation has been damaged or if the chain of your piece of jewelry has broken, our workshops can perform a solder repair. This service is free of charge if your jewelry is still under warranty, or by quote once the warranty has expired.
Lost Gem
If a component of your creation has been lost, a new component can be added or replaced. However, we reserve the right to have the jewelry examined by our workshop to determine if it is a manufacturing defect or damage related to daily use. This service is performed free of charge for jewelry under warranty and if the loss results from a manufacturing defect. Otherwise, or if the warranty has expired, it can be done by quote.
Warning: In case of snagging, immediately remove your jewelry to prevent a component from detaching. You can drop it off at our Parisian Boutique located at 55 rue des Saints-Pères, or our Marais Showroom by appointment. It is also possible to send it to us by post. For more details, do not hesitate to contact us: contact@douze-paris.fr
Deformation
If your creation has been deformed, our workshops can restore your jewelry to its original shape. However, we reserve the right to have the jewelry examined by our workshop to determine if it is a manufacturing defect or damage related to daily use. This service is performed free of charge if the deformation results from a manufacturing defect. Otherwise, it can be done by quote.
For repairs, the lead time is one to two weeks. For the remanufacturing of a piece of jewelry or the replacement of a gem, lead times will be communicated on a case-by-case basis.
POLISHING
Polishing can be used to restore shine or to reduce certain deep scratches or micro-scratches that have appeared on your creations. Our workshops offer a polishing service on request and by quotation.
For polishing, the lead time is one to two weeks.
ENGRAVING AND CUSTOMIZATION
Our workshops offer engraving on jewelry for which the option is mentioned on the product pages.
Engraving is offered at a price of 25 euros. It can include up to 21 characters, with a choice between an italic cursive font or block letters. Each detail must be selected on the product page, before adding to the cart, when placing the order.
For our Alba Customizable Chain Ring, engraving is included in the purchase price.
For our Alba Medallion, engraving on the front is included in the purchase price. If you wish to add an engraving to the back, it is offered at a price of 25 euros.
The engraving option will also be presented to you when making a purchase in our Store.
Please allow us an additional one to two weeks.
STORAGE
Some stones or jewels can scratch each other when in contact. We recommend that you store each of your jewels in its respective case, box, or pouch to preserve it.
EXCHANGE
For any online order, it is possible to exchange your jewelry within 14 days of receipt.
Exchanges can be made at our Marais Showroom by appointment, or at our Parisian boutique located at 55 rue des Saints-Pères. You can also send us your jewelry by post. If you wish to make an exchange, please do not hesitate to contact us: contact@douze-paris.fr
WARRANTY
All our jewelry is guaranteed for 1 year against natural wear and tear due to a manufacturing defect. For more details, please contact us at the following email address: contact@douze-paris.fr or by phone at +33 1.42.76.00.46.
