frequently asked Questions

What are Douze Paris jewels made of?

All our creations are made of 18-karat recycled gold (750/1000°) and fine and precious stones. We only source from RJC-COC certified foundries to verify the traceability of our metals. We also pay particular attention to the origin of our stones. This is why we only use "non-conflict" diamonds for our jewelry.

How do I find out my ring size?

Our rings are available in sizes 49 to 56. On request, we can obviously make smaller or larger sizes!

To determine the ring size for your finger, Douze Paris recommends three methods:

       First method: trust our great little guide 

In our humble opinion, this method is by far the best of the three! Be sure to print this guide at 100% scale so as not to distort the measurements!

      Second method: measure a ring you already own

You will need:

• the ring you usually wear on the desired finger and a ruler

Measure the internal diameter of the chosen ring, then refer to the correspondence table below.

      Third method: Measure your finger circumference

You will need:

• A thread or tape measure and a ruler

Wrap the thread or tape around your finger and then measure the length obtained with your ruler. Once you have the circumference of your finger in millimeters, refer to the correspondence table below.

Tips: It is best to measure your finger at the end of the day. Also take measurements of the widest part of your finger. If you hesitate between two ring sizes, choose the larger one.  

Correspondence table

Are there several bracelet sizes?

Our bangles are available in one size but have been designed for all wrist sizes! Chain bracelets can be adjusted to size using the rings provided for this purpose. Do not hesitate to consult the product descriptions on the sales pages and contact us for more information.

We offer half-measure modifications on request by email.

Are there several necklace sizes?

The length and width of necklaces vary depending on the model. Our chain necklaces have been designed to be shortened/lengthened to size using the rings provided for this purpose. Do not hesitate to consult the product descriptions on the sales pages and contact us for more information.

We offer half-measure modifications on request by email.

Is there gift packaging?

All our items are carefully wrapped in tissue paper then placed in a gift pouch, and finally in a bag, to protect them during delivery.

(Psst, if you want to add a little note, write it in the Note section when you proceed to purchase!)

What are the shipping costs and delivery times for my order?

Shipping by Colissimo:

The delivery time and cost may vary depending on the address indicated. We offer free shipping for all orders equal to or greater than €200 (mainland France). For any purchase less than this amount, please refer to the table below:

Courier delivery:

For inner Paris, we also offer courier delivery for a flat rate of €20 incl. tax on request by email.

Unless otherwise indicated by us, your purchase will be processed within 48 to 72 hours of the order. You will receive a confirmation email when the package is shipped.

How to track my order?

An email indicating your package tracking number will be sent to you as soon as your package is shipped (so be sure to check your email when creating your account). You can also contact our customer service by sending us a sweet message at the following address: contact@douze-paris.fr

What if my jewel is damaged or broken?

Don't panic, your jewelry is guaranteed for 1 year! If the deterioration of the jewelry is due to natural wear or if it is a manufacturing defect (a thousand pardons!), we offer free repair upon presentation of proof of purchase (invoice downloadable from the My Account > Order History section). You must then post the product in its original packaging as well as the invoice to the following address:

Douze Paris

149 bis, rue du Temple

75003 Paris

After this period, we offer a paid repair service. To find out more, send us a short email to the following address: contact@douze-paris.fr !

What is the repair time?

We promise, we'll do our best! You can expect a delay of about fifteen days to get your jewel back. A little more, a little less, an estimated time will be given to you upon receipt of the product. Finally, you will of course be informed by e-mail of its reshipment.

If my jewel does not suit me, how long do I have to return it?

You have a legal withdrawal period of 14 days from the receipt of your order to notify us of your return request.

To do this, simply let us know at the following address: contact@douze-paris.fr.

Please note, to be accepted, the product must not have been worn or damaged. All jewelry must be returned in its original packaging. If the conditions mentioned above are not met, your return will be rejected and your order returned at your expense.

(Psst, we advise you to choose the Colissimo Signature option for your return, we cannot be held responsible for the loss of your package!)

Custom-made or Transformation creations are not refundable.

How do I get a refund?

It's very simple! Send us your request by email (specifying the reason why) and we will refund the price of the returned product (shipping costs are the responsibility of the customer) to your bank account. An email will be sent to you to confirm the refund.

For hygiene reasons, we do not refund piercings used as prostheses during our piercing workshops.

Is the douze-paris.fr website secure?

No worries, your credit card number is not stored on the douze-paris.fr website but on that of our banking institution. All information transmitted on our site is done securely.

 What cards can I use to pay for my order?

We accept the following cards: CB, MasterCard®, Visa®, American Express®. All payments made on the site will be debited in €.